Mello & Co Shipping Policy
All orders will be processed and shipped within 2-3 business days. The shipping schedule is followed during our regular business hours of 8:00 AM – 5:00 PM Eastern Standard Time Monday – Friday.
If would like to cancel your order please contact our Consumer Service team for assistance.
Mello & Co Return Policy
We hope you love what you’ve ordered. But if you are not 100% satisfied with your purchase, please return your order for a full refund or replacement of the item within 30 days of the purchase date. Returns must be new, unused, in the original packaging, with original hang tags attached, original zip ties attached and include all accessories, instruction guides, and labels. The cost of the original shipping is not refundable. This policy only applies to products that have been purchased on melloandco.com. Products purchased from other retail outlets must be returned to the original place of purchase. Please refer to the retailer’s return policy for full instructions.
To return items please email firstname.lastname@example.org for the Return Authorization form. Please fill out the form with the requested information and include in the box with your product(s).
Once your returned item is received by Mello & Co, we will issue a credit to your credit card. Please allow 2 – 4 weeks for the credit to appear in your account. Returns will be processed between 5-10 business days once Mello & Co receives the returned item.
Damaged or Defective Items:
If your item(s) are received damaged or defective please follow the steps outlined in the Return Policy and indicate if you would like a refund or replacement of item. If you request a refund, the original shipping cost will be refunded in addition to the cost of the item and sales tax (if applicable). If you request a replacement item, it will be shipped to you without any additional charges. Mello & Co reserves the right, at its sole discretion, to change, modify, add or remove portions of this Return and Shipping policy, at any time. It is your responsibility to check this Return and Shipping policy periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.